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Payment Term:
Anla Healthcare Corp. accepts American Express, Visa, Mastercard, checks, and money orders. Please allow us 14 days for funds to clear in our bank if you pay with a personal check. A service charge of US $20 will be assessed for each returned check.
Orders:
All orders are taken by our experienced customer service representatives to ensure our customers of getting the correct product. Your satisfaction is very important to us. For placing an order, please call 972-735-9300.
Returned Merchandise Policy (RMA):
Your satisfaction is very important to us. Anla Healthcare Corp. offers a "TOTAL satisfaction" return policy for most products that you purchase from us. Under this policy, you may return products that you purchased from Anla Healthcare Corp. For credit or a refund of the purchase price paid, less shipping and handling and applicable return fees. Please inspect your product for damage or defects upon delivery. List on the bill of lading any damage to the merchandise and/or the quantities missing before signing the bill of lading and report to us within 3 days. If the correct product is delivered in acceptable condition, but you would like to return it for any reason, you have 10 days following delivery to request RMA. To return products, contact the RMA Department at 972-690-4698 or send an e-mail to service @ AnlaHealthcare.com. All RMA items must be well-packaged in the original packing. Products damaged due to inappropriate packing is subject to additional charge for handling and recovery. Anla Healthcare Corp. Reserves the right to reject any returned product for health safety reasons or if we find the product in anything other than new condition. Due to the health guidelines, the following items are not returnable:
  • Commodes, shower chairs, raised toilet seats, transfer bench, mattresses, overlay mattresses, and air mattresses can not be returned under any circumstances.
  • Commodes, shower chairs, raised toilet seats, transfer bench, mattresses, overlay mattresses, and air mattresses can not be returned under any circumstances.
  • Warranty Policy:
    The limited warranty period is one year from the date of purchase except the following items:
    (a) All the components of wheelchairs/scooters except the main frames of the wheelchairs/scooters -- six months only.
    (b) Mattress and seat cushions have six months warranty only
    The warranty provided by Anla Healthcare Corp. does not cover:
    (a) Exterior cosmetic damage
    (b) Damage, defect, or failure caused by operation of unit incorrect voltages
    (c) Misuse or improper operation
    Should the product defect occur during the warranty period, Anla Healthcare Corp., will, at its options, repair or replace the product at no additional charge.
    How to contact us
    Office Hours: 8:30 AM - 5:00 PM(Central Time) Monday to Friday
    Phone:
    972-735-9300 in Texas
    Fax:
    972-735-9377
    Address: 4222 Trinity Mills RD #255 , Dallas, Texas75287
    Email:
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